Q7：Dock LED is not ON after it is connected to AC power - Good Way

GW Docking Station is designed to operate in AC power only. AC power loss event makes all devices on the docking station fail to function. Even after the AC power is restored, the dock will still not function correctly as the dock needs to negotiate a power contract with the USB-C port on the computer. This behavior is evident when there is a power loss but also if AC is applied to the dock, after being removed, while it is plugged into the laptop computer. Find quick answers about Good Way’s products, ODM/OEM services, shipping, certification, and technical support. Learn how we ensure quality and reliability.

email
sales@goodway.com.tw

On Duty: 9am - 6pm

Advanced Search

Q7：Dock LED is not ON after it is connected to AC power

Q7：Dock LED is not ON after it is connected to AC power

Q7：Dock LED is not ON after it is connected to AC power

GW Docking Station is designed to operate in AC power only. AC power loss event makes all devices on the docking station fail to function. Even after the AC power is restored, the dock will still not function correctly as the dock needs to negotiate a power contract with the USB-C port on the computer. This behavior is evident when there is a power loss but also if AC is applied to the dock, after being removed, while it is plugged into the laptop computer.

To resolve this issue:
Unplug the USB-C cable and then plug it in again. In some cases of power loss, you may also need to re-plug the AC power cord.

Good Way FAQ: Q7：Dock LED is not ON after it is connected to AC power

Good Way’s FAQ page provides instant answers to common questions about our docking stations, USB hubs, adapters, GaN chargers, and video solutions. Whether you’re a global OEM partner or an end user, you’ll find details on compatibility, warranty, and support procedures.

As a trusted ODM/OEM manufacturer with ISO 9001 and ISO 14001 certifications, Good Way ensures consistent quality control and transparent communication throughout every project. We cover everything from design customization to post-sales service and logistics support.

Explore Good Way’s FAQ to understand how our experience, technology, and commitment to excellence make us a dependable partner for connectivity and smart device solutions worldwide.