Technical FAQ

Q1:

No video on the monitors that are attached to the HDMI, DP/mDP port, or the VGA port on the docking station

  • Ensure that the laptop is connected with the docking station to disconnect and reconnect to the docking station
  • Ensure that if need to be install the latest DisplayLink driver. https://www.displaylink.com/downloads
  • Ensure that the video cable that is attached to the panel is tightly secured to the video port in the docking station
  • Ensure that the monitor’s display output setting is set to the correct output
  • Ensure that the monitor power cable is securely connected to the monitor and wall socket
  • This may be due to one or more monitors supporting higher resolutions than docking station can support. In the Intel Graphics Control Panel, under General Settings, ensure that the resolution is set to correct setting
  • If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor
  • If your monitor is connected to a docking station, then the video output on your laptop may be disabled. Refer to the User Manual of your laptop or contact your laptop manufacturer for assistance on enabling this feature
Q2:

The video on the attached monitor is distorted or flickering

  • Make sure the video cable attached to the monitor is tightly secured to the video port in the docking station
  • When the monitor is distorted or flickering, please reset your monitor to restore it to its original settings. You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. Or disconnect the monitor from your docking station and power off and on to reset
Q3:

The video on the attached monitor is not displaying as an extended monitor

  • Make sure the Intel HD Graphics software is installed in the Windows Device Manager
  • Open the Intel HD Graphics Control Panel and go to the Multiple Displays control to set the display to the extended mode
Q4:

The audio 3.5mm connector is not functioning or there is a lag in the audio

  • Ensure that the correct playback device is selected in the laptop
  •  If your BIOS setup has an Audio Enabled/Disabled option, make sure that it is set to Enabled
  • Ensure that the volume is turned up and that the volume control is not set to "Mute"
  • Ensure that the earphone, speaker or audio cable is good to use and securely connected to the Dock
Q5:

The USB ports are not functioning on the docking station

  • Ensure that the computer is connected with the docking station. Try to disconnect and reconnect again with the docking station
  • If your BIOS setup has a USB Enabled/Disabled option, make sure that it is set to Enabled
  • Check the USB ports. Try plugging the USB device into another port
  • Please check if the plugged device is shown in the Windows Device Manager
Q6:

The LAN port is not functioning

  • Ensure that the Ethernet cable connections are secured at the firewall and the hub or workstation
  • If your BIOS setup has a LAN/GBE Enabled/Disabled option, make sure that it is set to Enabled
  • Make sure the Realtek Gigabit Ethernet controller is installed in the Windows Device Manager
  • Reinstall the Realtek Ethernet Driver or update your BIOS
Q7:

Dock LED is not ON after it is connected to AC power

GW Docking Station is designed to operate in AC power only. AC power loss event makes all devices on the docking station fail to function. Even after the AC power is restored, the dock will still not function correctly as the dock needs to negotiate a power contract with the USB-C port on the computer. This behavior is evident when there is a power loss but also if AC is applied to the dock, after being removed, while it is plugged into the laptop computer.


To resolve this issue: 

 Unplug the USB-C cable and then plug it in again. In some cases of power loss, you may also need to re-plug the AC power cord.

Q8:

USB port does not function in pre-OS environment

If your BIOS has a USB or Thunderbolt 3 Configuration page, please make sure that the following options are checked:

  • Enable USB Boot Support
  • Enable External USB Port
  • Enable Thunderbolt Boot Support
Q9:

Can the GW Docking Station charge laptop?

It is important to note that not all USB-C ports support USB-C Power Delivery, nor will all USB-C devices charge with USB-C chargers. See the User Manual of your laptop to find information if the USB-C port supports power delivery.

Q10:

Mac won't detect the 2 Monitor external display

When you connect your display and your Mac the display should automatically be detected. But what should you do if it isn't?


As we explain above, if your adapter is not made by Apple that might just be the issue here.


Option 1

  1. Connect your monitor and Mac and open System Preferences > Displays.
  2. Press the Alt/option key. This should make the Detect Displays button appear.
  3. Click on Detect Displays. This should cause your Mac to see the external monitor.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.


Option 2

Arranging the displays

  • Click the Apple logo at the top of the screen and then click “About This Mac.


  • Click “ Display”


  • Click “ Displays Preferences”


  • Click “arrangement”


  • Click “Gather Windows “


  • macOS will shows 2 external monitor on the desktop .

CONTACT