Technical FAQ

• Ensure that the laptop is connected with the docking station to disconnect and reconnect to the docking station
  
• Ensure that if need to be install the latest DisplayLink driver. https://www.displaylink.com/downloads
• Ensure that the video cable that is attached to the panel is tightly secured to the video port in the docking station
  
• Ensure that the monitor’s display output setting is set to the correct output
  
• Ensure that the monitor power cable is securely connected to the monitor and wall socket
  
• This may be due to one or more monitors supporting higher resolutions than docking station can support. In the Intel Graphics Control Panel, under General Settings, ensure that the resolution is set to correct setting
  
• If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor
  
• If your monitor is connected to a docking station, then the video output on your laptop may be disabled. Refer to the User Manual of your laptop or contact your laptop manufacturer for assistance on enabling this feature
  

• Make sure the video cable attached to the monitor is tightly secured to the video port in the docking station
• When the monitor is distorted or flickering, please reset your monitor to restore it to its original settings. You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. Or disconnect the monitor from your docking station and power off and on to reset
  

• Make sure the Intel HD Graphics software is installed in the Windows Device Manager
• Open the Intel HD Graphics Control Panel and go to the Multiple Displays control to set the display to the extended mode
  

• Ensure that the correct playback device is selected in the laptop
• If your BIOS setup has an Audio Enabled/Disabled option, make sure that it is set to Enabled
  
• Ensure that the volume is turned up and that the volume control is not set to "Mute"
  
• Ensure that the earphone, speaker or audio cable is good to use and securely connected to the Dock
  

• Ensure that the computer is connected with the docking station. Try to disconnect and reconnect again with the docking station
• If your BIOS setup has a USB Enabled/Disabled option, make sure that it is set to Enabled
• Check the USB ports. Try plugging the USB device into another port
  
• Please check if the plugged device is shown in the Windows Device Manager
  

• Ensure that the Ethernet cable connections are secured at the firewall and the hub or workstation
• If your BIOS setup has a LAN/GBE Enabled/Disabled option, make sure that it is set to Enabled
• Make sure the Realtek Gigabit Ethernet controller is installed in the Windows Device Manager
  
• Reinstall the Realtek Ethernet Driver or update your BIOS
  

GW Docking Station is designed to operate in AC power only. AC power loss event makes all devices on the docking station fail to function. Even after the AC power is restored, the dock will still not function correctly as the dock needs to negotiate a power contract with the USB-C port on the computer. This behavior is evident when there is a power loss but also if AC is applied to the dock, after being removed, while it is plugged into the laptop computer.

To resolve this issue: 

Unplug the USB-C cable and then plug it in again. In some cases of power loss, you may also need to re-plug the AC power cord.

If your BIOS has a USB or Thunderbolt 3 Configuration page, please make sure that the following options are checked:

• Enable USB Boot Support
• Enable External USB Port
• Enable Thunderbolt Boot Support
  

It is important to note that not all USB-C ports support USB-C Power Delivery, nor will all USB-C devices charge with USB-C chargers. See the User Manual of your laptop to find information if the USB-C port supports power delivery.